Closer Lives accepts a variety of payment methods to ensure a seamless and secure transaction process for our customers. We accept all major credit and debit cards, with all transactions being processed through Square for added security. Additionally, we offer the convenience of paying through PayPal, Apple Pay, and Google Pay. We prioritize the security of your payment information and, as a result, never receive your card information directly. This ensures that your financial details are always protected when purchasing our travel guides, products, exclusive content, or any other offerings from Closer Lives.

Buyers should be aware that they are liable for any customs and import taxes that may apply when purchasing items from Closer Lives. Closer Lives Inc. is not responsible for any delays due to customs. This means that, in addition to the purchase price and shipping fees, buyers may need to pay additional charges imposed by their country's customs regulations upon delivery. It's important to check the customs policies of your home country to understand potential charges and avoid unexpected costs.

The processing time for orders from Closer Lives varies depending on the specific items purchased. During the checkout process, you will see delivery estimates tailored to your particular order. Please note that these estimates include both fulfillment and transit times. Typically it will take us between 2-3 days to fulfill items before shipping. As soon as your order is fulfilled and shipped we will provide you with a tracking number from the postal carrier of your destination country. While we strive to fulfill your orders efficiently, the total delivery time may be influenced by local postal service conditions.

At Closer Lives, we strive to ensure our products reach you as quickly as possible. The estimated shipping times after order fulfillment are as follows* : - North America: 3-10 business days - Europe: 5-15 business days - Australia, New Zealand, and Oceania: 10-30 business days - Asia Pacific: 10-30 business days - Latin America and the Caribbean: 3-10 business days - North Africa and the Middle East: 10-30 business days - Sub-Saharan Africa: 10-30 business days We make every effort to meet these shipping timelines, but please keep in mind that actual delivery times may vary based on factors out of our control, such as customs processing and local postal services. * If you are ordering from the United States, a majority of our items will get to you within 3-5 business days after fulfilment, as most of our suppliers are based there. Please note that business days represent Monday to Friday and do not include weekends. Thank you for your understanding and patience!

At Closer Lives, we strive to ensure timely delivery of any merchandise or products you order from our Emporium. However, if your item does not arrive by the estimated date, here are the steps you should follow: 1. Check the Tracking Information: First, review the tracking details provided in your order confirmation email. Sometimes shipment updates can shed light on any delays. 2. Contact Closer Lives Support: If the issue persists and you haven’t received updates, please email us at contactus@closerlives.com with your order number and details. We will investigate the delay and provide assistance promptly. 3. Allow Additional Time: Occasionally, delivery may be delayed due to customs, holidays, or other unforeseen circumstances. Please allow a few extra days before getting in touch. 4. Review Return & Refund Policies: Familiarize yourself with our refund and return policies in the rare case that the item is lost or significantly delayed, to understand your options. Your satisfaction is our priority, so don’t hesitate to reach out for assistance at any step. We appreciate your patience and understanding.

At Closer Lives, all shipping and delivery costs are displayed in your selected currency and include tracking on most items. The final shipping cost will be clearly shown at checkout. It's important to note that this cost may be charged per item if your order includes products from different suppliers. In most cases, we also offer free shipping options to certain destinations, which will be presented to you at the checkout. This approach ensures transparency and convenience, allowing you to make informed decisions while enjoying our travel content and products.